Welcome to Canny Electrics
How and why do we do what we do ?
Since starting our business, we have had a clear mission to change the way trades operate in Australia.
At Canny Electrics, we focus on the whole customer experience and what we want is TO MAKE PEOPLE FEEL DIFFERENT and CREATE A MINDSET CHANGE.
We pride ourselves in 3 key aspects, communication, time and experience
Let’s begin with communication.
Don’t you love saying hello and then realising it is a machine telling you to press 1 for this or 2 for that, or perhaps you prefer being placed on hold, listening to some Celine DIIIIIon?
Communication is required to solve any problems or issues in any organisation. Two way communication becomes more effective and complete when both parties understand and share the message correctly and its intended meaning.
Imagine you are ordering your daily coffee soy decaf half-strength deconstructed latte.
In your head, you assume you will be given a large. But, instead, what appears in front of you is the opposite of a large. A small yet, vital detail was missing during this communication.
It’s essential to have open and transparent lines of communication to achieve excellence
Moving on to TIME
Imagine you have a booking and they tell you that we will be there between 7 am and 3 pm. Or, what if you have a blind date and he or she arrives late? How will that make you feel?
We have two possible futures when we set an appointment, book a class, or have lunch with a friend.
In the first, we follow the path of impeccability. Through being “on time,” we subconsciously remind ourselves of our power. We accumulate more personal power through the integrity of our word.
In the second, we follow the path of false generosity. It is “giving” too much time to ourselves or another in the prior engagement, such that we have to reschedule or show up late to the next appointment. It’s false generosity because it “feels” right (or generous) to stay a bit longer, to finish something else off, to sleep in a little, to hit snooze on the alarm.
But in reality, it’s not generous at all. Each time we do this, we send a signal to ourselves (and the others involved) that our word is less valuable and we diminish our personal power. Because personal power is our ability to create, produce or contribute, anything that diminishes personal power isn’t generous in the longer game.
For us, time is not money.
Time is respect and power, so we treat time as the most valuable commodity we all have.
Last but not least, EXPERIENCE.
Have you had a fantastic experience with bad memories thinking about it?
Imagine you are on vacation and having dinner at the best restaurant recommended. Perfect table. Food is exquisitely prepared. Wonderful wine. The experience is fantastic. However, the waiter spills some wine into your lap when clearing the table. The odds are that the wine spill will degrade your memory of the food and wine, no matter how exceptional you otherwise would have remembered them. And if the wine damages an expensive dress or suit, you may not remember the extraordinary dining experience at all.
At Canny Electrics, we focus on the whole customer experience from beginning to end. The only aim is to let the person who had the experience want to experience that again and share it with others.
From Canny Electrics, you can expect 2-way COMMUNICATION and information every step of the way, so you know what’s happening with your job.
Every job is recorded in our job management system for us to refer back to, manage assets and provide you with relevant information when needed in the future.
We provide set times for bookings, avoiding time windows so you will always get given a set time.
All staff are knowledgeable, friendly and have a great sense of humour. Did we forget to mention we are all master electricians?
Our diligence in these three areas lets us offer our unique Canny experience to all our customers. They allow us to generate the change that we want one step at a time, bringing the benefit to our electrical industry and the final users, our customers.
CANNY ELECTRICS is about making people feel different and creating mindset change.
Saulo Canny – Director
Testimonials
What our customers are saying about us
Vanessa Fenyk
Very happy with the service Canny Electrics provided! Saulo was helpful and gave me a quote over the phone.
The boys that installed my ceiling fans was very professional, so polite and very quick. I have never dealt with such polite professionals and so neat with their work, not one bit of mess left. Would highly recommend Canny Electrics no job too small for them.
Carol Saw
Excellent service from Saulo and his team – he was patient, caring, knowledgeable and professional. I am so glad I engaged him as I have been very stressed about my home automation system not working and Saulo was able to get it fixed. I would highly recommend him and look forward to using his services in the future.
Marrs Attaxx
Saulo and the team went well above and beyond installing a massive job in our two story brick home. From the moment I spoke to Saulo I could see he was super knowledgeable about all things home elec and home automation and every step of the process was smooth and handled professionally by him and his highly capable team.
Every bit of the system is working perfectly and we’re getting them back to Install our Entertainment system next. Amazing work, highly recommended.
Shirley d'Avoine
Saulo and his team, were very professional and knowledgeable, the fans that were supplied and installed by Canny, were better than the ones we thought of ourselves, the work in the placing of downlights was well calculated, the outside lights were perfectly positioned, all the work was exceptional. The team were also very caring. I would highly recommend Canny Electrics.
Common Garden Health
Saul and his team were prompt, thorough, friendly and kind yesterday; they quickly resolved our electrical emergency and were an absolute pleasure to deal with. I couldn’t recommend them more highly!
Tricia Ong
General electrical work and a 65inch tv installation completed today. Very professional and excellent workmanship. The team were friendly and efficient, would definitely use them again!
Daniel Zarb
Could not fault the team at Canny. Saulo was very responsive and easy to deal with. Did a great job installing new ceiling fans, would definitely use their services again.
Nicole Kelly
Arrived on time, really helpful and respectful, played with my dog these guys are amazing! Don’t make you feel like your just another job or number, they ask questions so the job is done to absolute perfection 👌
Melissa Hebbard
What a delightful team. They arrived on time and did all of the jobs quickly but well. They also cleaned up after. They were a pleasure to have do the job.
Rosie W
Canny Electrics came out quickly to fix a broken light switch for me. Very happy with the helpful and friendly service at a good price.
Justine Costigan
Very happy with the service from Canny Electrics. Saulo responded quickly to my online enquiry, and quickly provided a reasonable and easy to understand quote. On the day, Saulo and John arrived on time, and were great to deal with, consulting me at every stage of the lighting installation, and cleaning up dust and debris along the way. I would happily use Canny Electrics again.
Adolfo Salas Tapia
Top quality and friendly service. Saulo managed our quotes (and amendments) very promptly. Saulo and Johnny arrived perfectly on time, the job was efficient, professional and overall flawless. They explained how the CCTV system works, helped us setup our accounts, mobile apps and didn’t leave until we were satisfied. I was very impressed with the service, attitude and workmanship. We’ll definitely use Canny electrics again.
Andrew Pasco
Quote was managed very promptly. The follow up job occurred the following week. Any queries were responded to in quick time. The day of the job was efficient, professional & results were great. We had an explanation of how our cameras would work in relation to remote management on mobile devices. Finally, a minor unrelated issue occurred & Canny answered our call after hours & quickly resolved it. Great service
